Overview
All orders are custom printed and all sales are final, so please read all product descriptions carefully before ordering. If you want to cancel an order, please contact me within 2 hours of placing the order. After 2 hours, your order will be forwarded to my print lab and considered final.
Please choose carefully as I do not operate a refund or exchange policy for “Change of Mind” returns.
IPSWICH PHOTOGRAPHY STUDIO will offer returns on any framed or unframed prints damaged in transit. In the case of damaged orders, please make sure to take pictures of both the outside of the box and the damage to the prints/frame, as photos are required to file a claim with the carrier. To do this simply contact me by email: amanda@ips.photo with the order number and images of the damaged print.
I will personally provide the information related to your return. When sending your return back to me, please print your order number on the outside of the box. Refunds will be issued after the goods have been returned to me. Refunds will only be applied to the credit card or account used for the original transaction. Please allow up to 7-10 business days for processing. It is important to ensure that any handling does not cause damage to your work- avoid touching the print directly as oils and dirt from your hands can damage the artwork and rough treatments can scratch and harm the pigments.
Need help?
Contact me at amanda@ips.photo for questions related to refunds and returns.